FAQS FOR ENCHANTED JOURNEY OF LIGHT
What is The Enchanted Journey of Light?
The Enchanted Journey of Light is a 3/4 mile walk through, you will progress into the Santa’s Magical Journey Building (sadly Santa is currently ICE-olating so will not be attending the event). You will travel past the penguins and polar bears to the giant-sized teddy bears! Your journey continues as you venture outside to the Lantern Light Extravaganza, bigger and better for 2021 with lots of new creatures for you to enjoy: a beautiful, breath-taking festival of illuminated sculptures, from a fantasy underwater world to the wilds of the North Pole. Watch out for the naughty mushroom gnomes!
Where can I buy my ticket for The Enchanted Journey of Light?
You can purchase tickets on our website www.thursford.com from 2nd September 2021 and over the phone on 01328 878 477 from 13th September 2021.
Can we buy a ticket when we arrive?
No. So that everyone can fully enjoy the experience, you will need to book a time slot in advance. This can be done via our website www.thursford.com from 2nd September 2021 or over the phone from 13th September 2021.
Will you have hand sanitiser available?
Yes, we will still have hand sanitiser stations throughout the site for you to use.
Will we have to wear masks to the event?
No, but if you would like to wear one you are very welcome to do so. However, we will enforce any government guidelines in place at the time if this becomes necessary. Please check our website for updates.
How many people can we have in our group?
Larger groups can book to arrive together, subject to availability. However, we will enforce any government guidelines in place at the time if this becomes necessary. Please check our website for updates.
Will there be a one-way system?
There is a one-way system through the buildings. Outside, you can follow the trail around the illuminated sculptures. However, we will enforce any government guidelines in place at the time if this becomes necessary. Please check our website for updates.
Will Father Christmas be there?
No. Sadly Father Christmas and his Elves will not be at the event.
Is the event indoors or outside?
The event is both indoors and outdoors. Please wear appropriate clothing.
Will the event go ahead if we have bad weather?
The event will still go ahead if we are forecast bad weather. As the last part of the journey takes place outside, we advise you to dress appropriately for the weather. Warm, wet weather clothing and footwear may be needed.
What if I cannot make it once I have bought my tickets to the Enchanted Journey of Light?
Tickets to the event are non-refundable and non-transferable. Please click on the link to see the ticket terms and conditions.
Can we take photographs as we walk around?
Photography and recording are allowed as long as it does not hold up other visitors on their journey. If this does happen, we reserve the right to stop photographs to enable free flow of visitors.
Will there be loud noises or lighting effects?
There will be moderate lighting and sound effects, however no strobe lighting. Please contact us through our website if you require any further information.
Will there be anywhere we can purchase food or drinks?
We will be offering hot and cold snacks as well as alcoholic and non-alcoholic drinks in the Pavilion café at the entrance to the site and Fantasy land café in the Fantasy Land building. You can either take away or sit at tables in both areas.
Will the shops be open?
A selection of our shops will be open. We reserve the right to limit numbers in shops and will enforce any government guidelines in place at the time if this becomes necessary. Please check our website for updates.
Will the rides be running?
Unfortunately, the vintage rides will not be running at this time.
What happens when we arrive at the event?
When you arrive at the event your tickets/e-tickets will be checked on entrance, so please have these ready (for e-tickets either printed out or on your smart device).
Is there a number I can call to book tickets for The Enchanted Journey of Light?
You can book tickets online from 2nd September 2021 or by calling 01328 878 477 from the 13th September 2021. Please visit our website to book online www.thursford.com
Is there a discount for carers?
At time of booking essential carers are entitled to a carers ticket subject to availability. This can only be done by calling the booking office on 01328 878477 and proof of eligibility must be provided.
How long will the event take?
The event will take a minimum of an hour for you to walk the journey, there will be eateries and gift shops open for your perusal.
Are the toilets open?
All toilets on site will be open and have an extensive cleaning regime in place.
Do you take cash payments?
Cash payments are discouraged. All tills will have card machine facilities.
Are you easy to find?
We are well signed posted, 1 mile off the A148, halfway between Fakenham and Holt; please follow the brown and white tourist sign. If you are using a form of GPS, then please use our postcode to find us NR21 0AS.
What time can I access the site?
You can access the site at the time stated on your ticket.
Are there parking facilities on site?
There is a large free car park on site. We have car park attendants to assist you on the day. Please note that there are no facilities on the car park.
What time do the car park gates open?
The car park gates will be open from 2:30pm.
Do you have disabled parking?
We have limited disabled parking spaces available. Please show your Blue Badge to the car park attendants and they will direct you to the best available parking space.
How far is the car park away from the venue?
The car park is located on site and, depending on which end you park, there is roughly a 5 to 10-minute walk.
If I use a walking aid/mobility scooter/wheelchair, can I bring it with me?
You are very welcome to bring these with you, our site is fully accessible. The outdoor exhibits will have matting over any grass areas.
Do you have wheelchairs on site that we can hire?
Unfortunately, we do not have any wheelchairs for hire.
Are dogs allowed?
No. Dogs are not allowed beyond the car park, except for registered assistance dogs.
How do I log into my web account?
Because we use a third-party ticket service provider, to be able to log into your account you need to select the option to ‘book’ again. This will bring you to the page where you can then log in and access your account, update your contact details, and see current and previous bookings.
What else is on site?
The Garden Pavilion café will be open at the entrance of the site, our café in Fantasy Land will also be open as well as a selection of our gift shops. Unless you have a pre-booked ticket to the event you will not be able to access the site.
Can we book a table in your cafés?
We do not take any bookings for our cafés. Both are on a first-come first-served basis.
How likely are we to be able to get something to eat on site?
Very likely. Although our facilities are not bookable, we are used to catering for events of this size.
I am gluten free. Do you have anything suitable?
We have a range of gluten free treats available.
Can I bring my own food and drinks?
Bringing your own food and drink onto the premises is prohibited. An exception will be made for severe allergies and medical purposes if it is agreed with a member of staff prior to your visit.
Can I see the steam engines?
Some of our steam engines feature in our Fantasy Land journey.
Will there be first aiders on site?
Yes, we will have St John’s Ambulance on site for the event.