2020’s Enchanted Journey Of Light

Booking is essential for this one off event!

November – December – January

Thursford’s

Enchanted Journey Of Light

New for 2020 only!

November – December – January

 

We are holding the Enchanted Journey of Light as a one-off event for 2020 here at Thursford, after sadly having to postpone the Christmas Spectacular until 2021 due to Covid-19.

Please note – Father Christmas is currently ICE-olating so will not be attending this event

 

When twilight falls the magic begins!

 

Your journey will begin in the main auditorium, an all new indoor Wonderland Trail: a maze of engines, fairy-tale characters and an immersive experience of light and sound including one of the UK’s biggest kinetic light displays. Wander through an enchanted trail partitioned by magical steam engines and marvel at the vast decorations covering each corner of the building!

 

Next your journey will progress into the Santa’s Magical Journey Building (sadly Santa is currently ICE-olating so will not be attending the event).  You will travel past the penguins and polar bears to the giant-sized teddy bears! Get ready to see how the elves have loaded Santa’s sleigh, then past the busy elves hard at work in the toy factory using the wondrous wrapping machine!
Throughout your journey you’ll meet lots of fantasy land characters including the snowman family, make sure you watch out for their snowballs!

 

Your journey continues as you venture outside to a 4 acre Lantern Light Extravaganza: a beautiful, breath-taking festival of luminous sculptures, from a fantasy forest of jungle animals to the wilds of the North Pole.

 

Keep an eye out on social media for updates!

 

Groups will be limited to 6 customers per booking if you are from different households. However the system will allow a maximum of 8 persons per booking if you are from the same household or support bubble. All customers of all ages require a ticket.

BOOKING IS ESSENTIAL!

THE GALLERY

Tickets to the Enchanted Journey of Light event are on sale now HERE. You can purchase tickets through our website or Telephone bookings will be open from 28th July please call 01328 878 477 to book. Please take the time to read the terms and conditions which apply to the Enchanted Journey of Light event.

Entry to the event is £15 per person.

Due to the new laws that have come into force you can book a maximum of 6 tickets per group.

 

Please note, if you have already made a booking over 6 you will be asked to split into different groups upon arrival and asked not to mix between each group.

The ticket price includes entry to the site, with roughly a 1,100 meter magical light journey, shops, cafes and restaurant.

Children 2 and under free. (Please make sure you include any parties aged 2 and under within your group when booking by selecting the Guest- Child 2 and under when booking.)

 

BOOK NOW

We are a Covid secure venue

The safety of our customers and staff is our main priority here at Thursford.

We are excited to announce a completely new event, Thursford’s Enchanted Journey of Light.  We have implemented several new precautions following the Government’s advice so that we can provide a safe and enjoyable visit for everyone.

Entry to the ‘The Enchanted Journey of Light will be on a pre-booked ticket entry only, so that we can monitor the number of visitors attending at any one time.

There will be some form of temperature check that all customers will need to partake in while entering the site, including staff.

If you are experiencing Coronavirus symptoms or have been in contact with anyone who has, please do not attend the event.

We will be operating a one-way system throughout the event and the booking time slots leave enough room for social distancing between each family group.

All shops will also have a clearly marked one-way system, entering through one door and leaving by another.  We will also monitor activity in the shops, and restrict if necessary, so that 2-metre distancing can be adhered to at all times.

Food and beverages will be available throughout the event, there will be tables and chairs for you to consume purchased food and beverages and these will be spaced appropriately to comply with social distancing.

We are requesting that all purchases on site, are done using card payment when possible.

Hand sanitizer stations will be placed around the site and we encourage you to use these when you spot them, as well as washing your hands regularly.

Toilets will be open and available around the site and will be extensively cleaned at regular intervals throughout the day.  We ask that you adhere to the safety signage whilst using them and respect social distancing rules.

The journey is suitable for pushchairs and wheelchairs.

Please note we do not supply wheelchairs for our events.

Photography and recording is allowed during all parts of the experience.  Photography and recording during the event is only allowed if it does not hold up other visitors on their journey, if this does happen, we reserve the right to stop photographs and recording to enable free flow of visitors.

FAQS FOR ENCHANTED JOURNEY OF LIGHT  

Will be get a refund if the event doesn’t go ahead?

If we are forced to close for any reason you will be entitled to a full refund minus the postage.

What is The Enchanted Journey of Light?

The Enchanted Journey of Light is an event we are hosting for 2020 instead of the Christmas Spectacular Show and Santa’s Magical Journey. Thursford’s Enchanted Journey of Light will be a magical walk-through experience for all ages and run from 19 November 2020 until 3 January 2021. An all new indoor Wonderland Trail: a maze of engines, fairy-tale characters and an immersive experience of light and sound including one of the UK’s biggest kinetic light displays, will lead outside to a 4 acre Lantern Light Extravaganza: a beautiful, breath-taking festival of luminous sculptures, from a fantasy forest of jungle animals to the wilds of the North Pole.

Will there be social distancing in place?

There will be social distancing in place at the event in line with government guidelines.

Where can I buy my ticket for The Enchanted Journey of Light?

You can purchase tickets on our website www.thursford.com  from 14 July 2020 and over the phone on 01328 878 477 from 28 July 2020.

Can we buy a ticket when we arrive?

Due to social distancing and health and safety measures you will not be able to purchase tickets at the event. All tickets will need to be pre-booked on our website from 14 July 2020 or over the phone from 28 July 2020.

Will you have hand sanitiser available?

Yes, we will have hand sanitiser stations throughout the site for you to use.

Will we have to wear masks to the event?

Yes, you must wear a face covering in all indoor spaces by law unless you are exempt.

How many people can we have in a group?

Due to the new laws that have come into force you can book a maximum of 6 tickets per group.

Please note, if you have already made a booking of 8 and you are from different households you will be asked to split into different groups upon arrival and asked to stay separate.

Will there be a one-way system?

Yes, there will be a socially distanced one-way system throughout the journey for this event.

Will Father Christmas be there?

Father Christmas and his Elves will not be at the event.

What is Booking Protect?

‘Booking Protect’ protects your tickets so you can apply for a refund should you or anyone in your party be unable to attend the event. For full terms and conditions or to make a claim please visit – https://documents.bookingprotect.com/terms-and-conditions.pdf

Is the event indoors or outside?

The event is mostly indoors, however the last part of the journey does take place outside.

Will the event go ahead if we have bad weather?

The event will still go ahead if we are forecast bad weather. As the last part of the journey takes place outside, we advise you to dress appropriately for the weather. Warm, wet weather clothing and footwear may be needed. If there is inclement weather on the day you visit you will not be entitled to a refund unless the event is cancelled.

What if I cannot make it once I have bought my tickets to the Enchanted Journey of Light?

Tickets to the event are non-refundable and non-transferable. Please click on the link to see the ticket terms and conditions.

Can we take photographs as we walk around?

Photography and recording during the event will only allowed if it does not hold up other visitors on their journey, if this does happen, we reserve the right to stop photographs to enable free flow of visitors.

Will there be loud noises or lighting effects?

There will be moderate lighting and sound effects, however no strobe lighting. Please contact us through our website if you require any further information.

Will there be anywhere we can purchase food or drinks?

We will be offering hot and cold snacks as well as alcoholic and non-alcoholic drinks in the Pavilion café at the entrance to the site and Fantasy land café in the Fantasy Land building. We will be running table service only.

Will the shops be open?

A selection of our shops will be open, we will have social distancing measures in place in line with the government guidelines.

Will the rides be running?

Unfortunately, the vintage rides will not be running at this time.

Is there any information on social distancing while at the event?

The event will be a socially distanced one-way system, there will be socially distanced markers in the relevant areas as well as the relevant signage in line with the Government guidelines. If you have any further questions, please contact us through our website.

What happens when we arrive at the event?

When you arrive at the event your tickets will be checked at the entrance, please have your tickets ready.

Will the car park be social distanced?

Yes, there is ample car parking space for customers to park a safe distance apart. There will be car park attendants on duty to guide you.

 

Is there a number I can call to book tickets for The Enchanted Journey of Light?

You can book tickets on 01328 878 477 from the 28 July 2020 or online from 14 July 2020 at www.thursford.com

 

Is there a discount for carers?

At time of booking essential carers are entitled to a carers ticket subject to availability. This can only be done by calling the booking office on 01328 878 477 and proof of eligibility must be provided.

How long will the event take?

The event will take a minimum of an hour for you to walk the journey, there will be eateries and gift shops open for your perusal.

Are the toilets open?

All toilets on site will be open and have an extensive cleaning regime in place.

Is the playground open?

The playground will be open subject to Government guidelines.

Do you take cash payments?

Cash payments are discouraged, all tills will have card machine facilities.

Are you easy to find?

We are well signed posted. If you are using a form of GPS, then please use our postcode to find us NR21 0AS.

 

What time can I access the site?

You can access the site at the time stated on your ticket.

 

Are there parking facilities on site?

There is a large free car park on site. We have car park attendants to assist you on the day.

 

What time does the car park gates open?

The car park gates will be open from 2:30pm.

 

Do you have disabled parking?

We have limited disabled parking spaces available. Please show your Blue Badge to the car park attendants and they will direct you to the best available parking space.

 

How far is the car park away from the venue?

The car park is located on site and depending on which end you park it is roughly a 5 to 10-minute walk.

 

If I use a walking aid/mobility scooter/wheelchair can I bring it with me?

You are very welcome to bring these with you, our site is fully accessible. The outdoor exhibits will have matting over any grass areas.

 

Do you have wheelchairs on site that we can hire?

Unfortunately, we do not have any wheelchairs for hire.

 

 

How do I log onto my web account?

Because we use a third-party ticket service provider, to be able to log into your account you need to select the option to ‘book’ again. This will bring you to the page where you can then log in and access your account and previous bookings.

 

What else is on site?

The Garden Pavilion café will be open at the entrance of the site, our café in Fantasy Land will also be open as well as a selection of our gift shops. Unless you have a pre-booked ticket to the event you will not be able to access the site.

 

Can we book a table in your cafes?

We do not take any bookings for our café’s. Both are on a first-come first-serve basis.

 

How likely are we to be able to get something to eat on site?

Very likely. Although our facilities are not bookable, we are used to catering for events of this size.

 

I am gluten free. Do you have anything suitable?

We have a range of gluten free treats available.

 

Can I bring my own food and drinks?

Bringing your own food and drink onto the premises is prohibited, an exception will be made for severe allergies and medical purposes if it is agreed with a member of staff prior to your visit.

 

Can I see the steam engines?

All our exhibits will be on show throughout the event.

Will there be first aiders on site?

Yes, we will have St John’s Ambulance on site for the event.

The Santa’s Magical Journey walk is included. See their video

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