FAQS FOR ENCHANTED JOURNEY OF LIGHT
What is The Enchanted Journey of Light?
The Enchanted Journey of Light is a 3/4 mile walk; you will enter the Fantasyland Building travelling past the penguins and polar bears to the giant-sized teddy bears! Your journey continues as you venture outside to the Lantern Light Extravaganza, which is bigger and better for 2022 with lots of new creatures for you to enjoy: a beautiful, breath-taking festival of illuminated sculptures, from a fantasy underwater world to the wilds of the North Pole. Watch out for the naughty mushroom gnomes!
Where can I buy my ticket for The Enchanted Journey of Light?
Tickets for the Enchanted Journey of Light can be booked here.
How long does the experience take?
To experience everything thoroughly, the experience takes between 1-1 1/2 hours.
Can we buy a ticket when we arrive?
No. So that everyone can fully enjoy the experience, you will need to book a time slot in advance. This can be done via our website www.thursford.com
How many people can we have in our group?
We can accommodate larger groups subject to availability.
Will Father Christmas be there?
Father Christmas is in residence for 2022; those wishing to visit Santa and his elves will need to book via Santa’s Magical Journey. Customers who book the Enchanted Journey of Light will not be able to visit Santa’s House.
Is the event indoors or outside?
The event is both indoors and outdoors. Please wear appropriate clothing.
Can we get into the Fantasyland building before the time slot?
No, you can only enter the building from the time stated on your ticket.
Will the event go ahead if we have bad weather?
Generally, the event will still go ahead if we are forecast bad weather. As the last part of the journey takes place outside, we advise you to dress appropriately for the weather. Warm, wet weather clothing and footwear may be needed.
What if I cannot make it once I have bought my tickets to the Enchanted Journey of Light?
Tickets to the event are non-refundable and non-transferable. Please click on the link to see the ticket terms and conditions. We suggest that you purchase refund protection at the time of booking (refund protection can only be added at the time of booking and cannot be added once the booking has been confirmed) Refund protection is provided via a third party called Booking Protect, please click on the link to visit their website.
What is Booking Protect?
‘Booking Protect’ also known as refund protection protects your tickets so you can apply for a refund should you or anyone in your party be unable to attend the event. Please not refund protection can only be added at the time of booking and cannot be added once the booking has been confirmed. Ensure that you read the Terms and Conditions. Refund protection is provided via a third party called Bookingprotect.com for full terms and conditions or to make a claim please visit https://bookingprotect.com/
Can we take photographs as we walk around?
Photography and recording are allowed as long as it does not hold up other visitors on their journey. If this does happen, we reserve the right to stop photography to enable free flow of visitors.
Will there be loud noises or lighting effects?
There will be moderate lighting and sound effects, however no strobe lighting. Please contact us through our website if you require any further information. On our relaxed day sound and lighting will be amended as appropriate. (4th December)
Will there be anywhere we can purchase food or drinks?
We will be offering hot and cold snacks as well as alcoholic and non-alcoholic drinks in the Pavilion café at the entrance to the site and Fantasy land café in the Fantasy Land building. You can either take away or sit at tables in both areas. Opening times vary, please contact the office for more details.
Will the shops be open?
Yes, our shops will be open.
Will the rides be running?
The Collection’s vintage rides (Carousel & Gondola) will not be running for this event. However, we will have the Funfair again for 2022 (please note this is run independently of Thursford and the cost of the attractions and rides are not included in the price of your ticket). The Funfair will be open from the 19th November.
What happens when we arrive at the event?
When you arrive at the event your tickets/e-tickets will be checked on entry, so please have them ready (for e-tickets either printed out or downloaded on to your smart device). As the WiFi signal is poor at Thursford we strongly advise that you download or print off your tickets before you arrive.
Is there a discount for carers?
At time of booking essential carers are entitled to a carers ticket subject to availability. This can only be done by calling the booking office on 01328 878477 and proof of eligibility must be provided.
Do you take cash payments?
Cash payments are strongly discouraged for ease and speed as it does get extremely busy. All tills will have card machine facilities. We accept most credit cards (except American Express & Amex)
Are you easy to find?
We are well signed posted, 1 mile off the A148, halfway between Fakenham and Holt; turn off at the Crawfish public house. Please follow the brown and white tourist sign. If you are using a form of GPS, then please use our postcode to find us NR21 0AS. What3words: ///guards.settle.enchanted
What time can I access the site?
You can access the site from 12 mid-day.
Are there parking facilities on site?
There is a large free car park on site. We have car park attendants to assist you on the day. Please note that there are no facilities on the car park.
Do you have disabled parking?
We have limited disabled parking spaces available. Please speak to one of our car park attendants and they will direct you to the best available parking space.
How far is the car park away from the venue?
The car park is located on site and, depending on your ability will be roughly a 5 to 10-minute walk to reach the venue.
If I use a walking aid/mobility scooter/wheelchair, can I bring it with me?
You are very welcome to bring these with you, our site is fully accessible. The outdoor exhibits will have matting over any grass areas.
Do you have wheelchairs on site that we can hire?
Sorry, we do not have any wheelchairs for hire.
Are dogs allowed?
No. Dogs are not allowed beyond the car park, except for registered assistance animals.
Can we book a table in any of your cafés?
We do not take any bookings for our cafés; both are served on a first-come first-served basis.
How likely are we to be able to get something to eat on site?
Very likely. Although our facilities are not bookable, we are used to catering for events of this size.
I am gluten free. Do you have anything suitable?
We have a range of gluten free foods and snacks available.
Can I bring my own food and drinks?
No, sorry we don’t allow consumption of your own food and drink on the premises. An exception will be made for severe allergies and for other medical purposes providing it is agreed with a member of staff prior to your visit. Please contact the Office on 01328 878 477 where we will be happy to assist.
Can I see the steam engines?
Some of our steam engines feature in our Fantasy Land.
Will there be first aiders on site?
Yes, we will have St John’s Ambulance on site for the event.
