Thursford is committed to safeguarding your privacy when you use Thursford websites and to compliance with applicable data protection law.

This privacy policy applies to the following websites and explains how we use your personal information (meaning any information about you which is personally identifiable such as your name, address, telephone number or email address):

Information we collect about you

Thursford may collect and process the following data about you:

  • information that you provide by filling in forms on our site, including information provided at the time of registering to use our site, purchasing tickets online, filling in our mailing list and hospitality and groups / education online forms
  • details of your visits to our site including records of transactions carried out on the site and the fulfilment of the booking
  • if you contact us, records of that correspondence
  • information about the frequency of visits to our websites, the pages you visited and the length of time spent on our websites

How we use your information

We may use your information in the following ways:

  • to provide you with information on products or events and other information we think you might like, where you have consented to be contacted for such purposes
  • to ensure that content from our site is presented in the most effective manner for you and for your computer
  • to carry out our obligations arising from any contracts entered into between you and us
  • to notify you about changes to our service
  • to confirm your booking for a production, and to send you communications in connection with your transaction and the show you attend
  • to send you emails about your account or a ticket purchase or ask you if you would like to provide feedback on a show you attended

If you do not want us to use your data in this way, please update your marketing preferences by contacting us at

Please make sure your details are correct and up to date so that we can provide you with this information efficiently. You do not have to give us any information if you do not want to, but you may not get the full benefit from our sites and services if you leave certain pieces of information out of forms that we ask you to fill in.


The security of personal data is important to us. We maintain appropriate administrative, technical and physical safeguards to protect personal data against accidental or unlawful destruction, accidental loss, alteration, unauthorised disclosure or access, use and all other unlawful forms of processing of the personal data in our possession.

You are responsible for your information on the Internet. Make sure that you are careful when you visit our sites in a public place like an Internet cafe. We can only be responsible for your information when it is received on our computers not whilst it is in any intermediate environment.

Unsubscribe information

If you have opted not to receive information from Thursford, we will not contact you. If you have opted to receive information from us and wish to stop, call 01328878477 

Information Disclosure

In certain circumstances, we may release your personal or financial information to assist law enforcement, to comply with law or regulations, to enforce the terms under which you transacted with Thursford or to protect the rights, property or safety of Thursford or other users of the websites.

We may release your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries.

Third Parties & Advertisers

When making a booking online, you will be asked if you wish to be sent information about other productions in our theatres. If you do not wish to receive marketing information from Thursford, our group or from third party organisations, please ensure you do not tick the opt in option.

We never disclose information to third party advertisers. Thursford are not responsible for the content or data protection / privacy policies of third party websites connected to our site.


To find out about the cookies used on Thursford websites please see below.

Contact us

To find out more about how your data will be used, to make a complaint or to change any information or preferences you have provided to us please contact us at

Changes to this privacy policy

We are constantly looking for new ways to improve this website. We may amend this privacy policy from time to time.

This privacy policy was last updated on 10th December  2017.

Our cookie policy

If you allow cookies, when you visit our website we add a cookie file to your computer.  The intention of cookies is to enhance your browsing experience. Cookies are used to help analyse web traffic and allow us to provide you with a better website by giving information to enable us to statistically monitor how our pages are navigated and which pages visitors to our sites find useful and which they do not.. A cookie also remembers things like your preferences, and on some sites, if applicable, what’s in your shopping basket. If you choose not to accept cookies you may lose these functions.

A cookie contains anonymous information and each cookie is unique to your browser. A cookie does not give us access to your computer nor any identifiable information about you.

You can choose to delete cookies by going to your browser settings.

What Are Cookies?

As is common practice with almost all professional websites this site uses cookies.   Cookies are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored. However this may downgrade or ‘break’ certain elements of the sites functionality.

For more general information on cookies see the Wikipedia article on HTTP Cookies

How We Use Cookies

We use cookies for a variety of reasons detailed below. In most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not – in case they are used to provide a service that you use.

Disabling Cookies can prevent the setting of cookies by adjusting the settings on your browser.  See your browser Help for how to do this. Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site. We recommend to not disable cookies.

The Cookies We Set

This site offers newsletter or email subscription services.  Cookies will be used to remember if you are already registered and to show certain notifications which might only be valid to subscribed/unsubscribed users.

When you submit data to a form such as those found on contact pages or comment forms, cookies may be set to remember your user details.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

This site uses Google Analytics.  It is a leading and trusted analytics solution on the web.  It helps us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

For more information on Google Analytics cookies, see the official Google Analytics page.

We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; LinkedIn, Instagram, will set cookies through our site.  They will be used to enhance your profile on their sites, or contribute to the data they hold for various purposes, outlined in their respective privacy policies.

More Information

We hope that has clarified things for you.  If there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. However if you are still looking for more information then you can contact us through one of our preferred contact methods.